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Conference of the European Institute of Retailing and Services Studies

The aim of the EIRASS conference is to bring together scholars from various disciplines and countries interested in retailing and consumer services. The conference will give delegates an opportunity to present their completed projects but also to present work in progress. 

Papers on any topic relevant to progress in retailing and consumer services (tourism, recreation, banking, aspects of transportation, etc.) are welcome. Topics of special interest include:

        consumer behaviour
        service quality
        e-commerce
        globalisation
        business strategy
        geographical information systems
        distribution channels
        service branding
        policy aspects
        information services
        logistics
        inventory control
        patronage
        franchising
        merchandising, pricing, advertising
        segmentation
        human resource management
        new research methods 

We organized previous EIRASS conferences in Banff National Park, Canada; Surfers Paradise, Australia; Telfs, Austria; Scottsdale, USA; Baveno, Italy; Puerto Rico; Sintra, Portugal; Vancouver, Canada; Praque, Czech Republic; Orlando USA; Budapest, Hungary; and San Francisco USA;. The number of participants varies between 100 and 300, with a typical average around 150.

The conference is normally to be held between mid June and end of August.